1. Data Controller

Cove Resort is operated by [INSERT REGISTERED LEGAL OPERATOR]. For privacy-related enquiries, contact book@coveresort.qa.

2. Information We Collect

We may collect information needed to manage reservations and guest stays, including names, contact details, reservation dates, guest numbers, payment status and identification details required at check-in.

3. How We Use Information

Guest information is used to process reservations, communicate arrival instructions, provide hospitality services, manage payments, maintain property security and meet applicable legal obligations.

4. Booking and Payment Providers

Reservation information may be processed through service providers including Smoobu, Airbnb, Booking.com and our payment service providers, where relevant. These providers may process information according to their applicable privacy terms.

5. Security and Identification

We take reasonable steps to safeguard guest information and limit access to authorized personnel. Identity documents are collected for check-in purposes and are subject to a planned retention period of one year after departure, unless applicable legal requirements require otherwise.

6. Security Cameras

One security camera is positioned at the villa entrance for property security. There are no security cameras inside the villa.

7. Website Cookies and Maps

Our website may use cookies necessary for site functionality and reservations. Third-party mapping or booking services may also process technical information when their features are used. Any optional analytics or marketing tools will be addressed through applicable privacy notices and consent controls.

8. Guest Privacy Rights

You may contact us to request information about your personal data or seek access, correction or deletion, subject to applicable legal requirements. We aim to handle requests in accordance with Qatar's Personal Data Privacy Protection Law No. 13 of 2016.

9. Contact Us

For questions concerning your personal information or this policy, contact:
book@coveresort.qa